Contact Card Kennel

The Card Kennel team. Card Kennel is the marketplace that shops sell through, so what you send here comes to us and not to a shop. To reach a particular shop, use its storefront page.

You buy from a shop on Card Kennel. The sale is between you and that shop, and Card Kennel facilitates it (see the Terms of Service). The shop packs and ships your order. You can follow its status, and its tracking once the shop adds it, on the orders page in your account.

Returns and refunds, including cards that arrive damaged or not as described, are covered by the Returns Policy and the Terms; shipping is handled by the selling shop. Online orders currently ship to Indiana addresses only.

Raw cards use the standard condition grades: Near Mint (NM), Lightly Played (LP), Moderately Played (MP), Heavily Played (HP), and Damaged (DMG), as set by the shop. Graded slabs show the grading company and grade.

Shops that offer pickup show it at checkout. Choose it there and pay online as usual; there is no shipping charge. We tell you in the app and by email when your order is ready to collect. If a shop does not show pickup, your order ships to you. The Terms of Service explain the collection window and what happens to orders that are not collected.

Sell and trade requests go to a participating shop. The Sell or Trade page explains the steps; the shop looks at your cards, makes an offer and takes the cards at its counter.

See For Shops for what Card Kennel offers and to request early access.